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Explora las Herramientas Brave
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BRAVE provides: <br>• Maintenance and monitoring of the system. <br>• Support Monday–Thursday, 9 am–5 pm Pacific Time, with a 48-business-hour response time. <br>• Over-the-air updates and feature enhancements. <br>• Complete onboarding and ongoing staff support to address best practices and develop a culture around device use
No, for our buttons the installation is entirely remote and for our sensors we ask that you co-ordinate with your own electrician. Brave provides <a href="https://drive.google.com/file/d/1XWYI4O9f8d1Sa60gqLiiadLo_etbyJX1/view">installation guides</a>, <a href="https://www.youtube.com/watch?v=hKoW-WpxIhY">videos</a>, and <a href="tel:+18338332100">remote support</a> to help your team install the system; installation is straightforward and can be completed with the provided resources.
Los botones BRAVE envían una alerta cuando se pulsan conectándose a una tarjeta SIM almacenada en un concentrador. Esto permite enviar un mensaje discreto en tiempo real a los intervinientes mediante un mensaje de texto o una alerta de Microsoft Teams.
BRAVE offers complimentary onboarding for all installations, as well as ongoing staff and community support. This covers demonstrating the alerts themselves, how to respond to them, what best practices look like in your specific facility, and directly addresses any staff questions and concerns. This can be arranged by emailing <a href="mailto:nicole@brave.coop?subject=BRAVE onboarding">nicole@brave.coop</a> <a href="https://meetings.hubspot.com/nicole-schnurr">or can be booked directly</a>, and are invited not only upon first installation but any time your staff could use a refresher or have any questions at all.
BRAVE builds sensors and buttons by orders and ships once a month, which means if you order in one month your shipment is expected to be sent on the following month. If you're ordering more than 20 sensors, we may require more lead time.<br> <br>We start building before we receive payment but we do wait for payment before we ship.
BRAVE alerts are sent discreetly via text message and/or an alert on a BRAVE Teams channel. We do not interface with any pre-existing security systems or EMS services. <br>BRAVE sensors make no sound and have no lights or cameras.
Alquilamos nuestros dispositivos anualmente para que sea fácil y asequible mantener su espacio más seguro, sin costes de reparación sorpresa ni tecnología obsoleta. Nuestros sensores cuestan 500 $ al año y nuestros botones 100 $. Esto incluye acceso al software, alertas en tiempo real y asistencia técnica completa.
Brave adopta por defecto una política en la que la privacidad es lo primero. Almacenamos información sobre alertas y vitalidad (tu dispositivo está en línea y está enviando mensajes), junto con información de contacto de los que responden y las respuestas a las alertas. Creemos firmemente que es más fácil no tener gallinas en el gallinero que luchar contra los zorros.
Cada instalación de pulsadores consta de dos partes: pulsadores y concentradores. Los concentradores actúan como módems que envían y reciben mensajes de los pulsadores y los retransmiten a nuestro sistema de alerta.
Un botón se asigna a una ubicación física. En el caso de las viviendas, muchas instalaciones de éxito tienen un botón en cada habitación privada. En otros casos, los botones se instalan en zonas de acceso público. Un botón puede colocarse en cualquier lugar en el que una persona pueda querer alertar para recibir ayuda, ya sea para sí misma o para otra persona.
Installation does not require an electrician. The hub is plugged into the wall, and a call is booked with our technician. During that call, the buttons are turned on, tested, and assigned their location names. You can email our technician at <a href= "mailto: clientsupport@brave.coop"> clientsupport@brave.coop </a> to set up an installation call.
BRAVE sensors use advanced radar and machine learning to discreetly and passively monitor restroom use. They turn on when a stall door is opened and closed, and look for movement to establish occupancy in the restroom. After occupancy is established, BRAVE sensors monitor for two things: <strong>reduction in motion</strong> (“stillness”) and <strong>duration of occupancy</strong> (“duration”).
Each sensor comes with two parts: a motion sensor and a pair of door contacts. Each door contact is specifically paired to a unique sensor, and they arrive in a box together. <br><br> More detailed, technical information on this hardware can be found on <a href="https://drive.google.com/file/d/1mukh6alr9cEFFA1WSnOZZQ0yE672Ko5U/view">our tech spec sheet here</a>.
Each individual toilet requires its own sensor and set of door contacts. This helps us avoid false positives by monitoring <strong>one unique individual</strong> at a time.
Our sensors require an electrician to install. The motion sensor is installed centered on the ceiling or wall, and the power cord is run behind the ceiling or wall to reduce tampering. The sensor comes in a secure enclosure/junction box with screws for attachment. <br><br>Any restroom with a floor-to-ceiling door is referred to as a single occupancy washroom in our installation guides and can be found <a href="https://drive.google.com/file/d/1XWYI4O9f8d1Sa60gqLiiadLo_etbyJX1/view">here</a>. <br><br>Any restroom with a gap between the door, floor and ceiling is referred to as a multi-stall washroom in our guides and can be found <a href="https://drive.google.com/file/d/1gkmjiNw9Lfkxkpgtzl4hffTgF7CWs2WB/view">here</a>. In this case, the motion sensor is installed in the wall rather than the ceiling. <br><br>A technical specifications sheet for an electrician can be found <a href="https://drive.google.com/file/d/1mukh6alr9cEFFA1WSnOZZQ0yE672Ko5U/view">here</a>.
Complete your intake forms for <a href="https://share.hsforms.com/1iNJEkTx_SGaOYSlIr0lnXQ5adfg">sensors</a>, <a href="https://share.hsforms.com/1UHfwYmdwT6qsj7saq5VTNA5adfg">buttons</a> or both, and decide on the method of delivery for your alerts. Book your onboarding call with <a href="nicole@brave.coop">nicole@brave.coop</a>. If you getting sensors, please make sure you've booked an electrician.<br>We do not ship until your invoice is paid.
Phone numbers are texted in sequential order until a text message is answered. There is no limit on the number of responder phone numbers in this sequence. Phone numbers must be able to receive SMS messages (no landlines). <br>Phone number compatibility, and phone responder numbers can be added, removed, or rearranged by emailing <a href="mailto:clientsupport@brave.coop?subject=Request to add or remove phone responders">clientsupport@brave.coop</a>.
Todos en la misma página es lo que hace que esta tecnología funcione. Incluso le invitamos a reservar varios embarques, o una vez cada trimestre, para mantenerse al día. Una tecnología innovadora que salva vidas no funciona sin una cultura que la respalde.
BRAVE includes the cost of shipping in your order. If you are American, <strong>WE ARE A CANADIAN COMPANY</strong>. America currently requires you to pay tariffs at the border. These are subject to change and we’re doing everything we can to ease the burden and respond quickly. <br><br>Any questions can be directed to <a href="nicole@brave.coop">nicole@brave.coop</a>.
There’s a one-time setup fee of $2000 per unique address. This covers: <br> • Bespoke calibration of each sensor, tailored to the layout of your restroom stalls<br> • Remote support for buttons installation<br> • Secure database setup and integration<br> • Comprehensive staff onboarding and training<br> • Access to our technical support team for setup and maintenance<br> Testing and QA immediately post-installation<br><br> If you're expanding an existing installation, please let us know.
Nuestros datos, muy limitados, se almacenan en Canadá. El personal técnico de Brave tiene acceso a ellos, al igual que usted a través de los informes mensuales.
No, los dispositivos se conectan a través de una conexión celular independiente proporcionada y mantenida por Brave.
Envían un mensaje de alerta de que se ha pulsado un botón asignado a un lugar concreto. No disponen de GPS, cámaras, luces ni emiten sonido alguno.
Los botones son recargables y utilizan un cargador microUSB. Esto es poco frecuente y ocurre aproximadamente una vez al año, dependiendo del uso. Enviarán una alerta de batería baja a los intervinientes.
Nuestros concentradores tienen un alcance de 200 m. A veces, las paredes gruesas pueden afectar a este alcance.
Esto depende mucho de las instalaciones. Si tiene residentes o personas con problemas de movilidad, al lado de la cama o la silla puede ser adecuado, mientras que otros espacios optan por tenerlos junto a la puerta. También puedes variar la colocación en función de la distribución de un espacio y de tus necesidades específicas
Los sensores BRAVE utilizan un radar para detectar movimientos precisos. No detectan nada identificable, lo que preserva la intimidad y la dignidad en los aseos.
El sensor de movimiento viene con un enchufe de 3 metros y puede conectarse a cualquier toma de corriente. Recomendamos encarecidamente instalar este cable detrás del suelo del techo (o de la pared, en el caso de que haya huecos entre la puerta y el techo) para reducir cualquier posibilidad de manipulación, aunque cada sensor BRAVE viene en una discreta caja de conexiones/recinto.
Los sensores BRAVE funcionan tanto en aseos individuales como en aseos múltiples que tengan puertas. Las puertas que no alcanzan el suelo y el techo por aseo se denominan multiinstalación en nuestras guías de instalación, y requieren un sensor instalado en la pared detrás del aseo en lugar del techo. Los techos de más de 3 metros de altura tienen una precisión reducida.
After sensors are installed, <strong>they must be calibrated for each unique toilet</strong> as sizes for stalls vary, the radar sensors are extremely sensitive and we want to reduce false positives. This can be done by emailing <a href="mailto:clientsupport@brave.coop">clientsupport@brave.coop</a> to set up an appointment with our technician who will work with you to remotely calibrate the sensors.
Los equipos defectuosos se sustituirán sin coste alguno. Los equipos perdidos, robados o destruidos se sustituirán por el coste de reposición indicado.
Our 'system is live' moment is the moment of calibration. Make sure that you've already <a href="https://meetings.hubspot.com/nicole-schnurr">coordinated a staff onboarding</a>, and reach out to <a href="johny@brave.coop">our technician Johnny</a>. You will need access to the buttons and button hubs, or to each room where the sensors are already installed. They will then walk you through a custom calibration so your system is live.
BRAVE hosts an external Microsoft Teams Channel and invites responders. Your organization must have external access enabled via the Microsoft Teams “collaboration with other organizations” function. There is no limit on the number of responders in the alert channel. <br><br> Verifying your organization's Teams compatibility, questions about its security, and modifications to channel participants, can be made by emailing <a href="mailto:dev@brave.coop?subject=Teams channel inquiry">dev@brave.coop</a>.
Great question. We lease because we want to:<br> • Stay responsible for hardware quality and repairs<br> • Keep your costs predictable<br> • Support underfunded organizations that shouldn’t bear the full weight of safety infrastructure<br> • Keep improving over time: we’re always building better tech, and leasing lets you grow with us<br> <br>There are ongoing costs that we pay for each device that is out in the field (SIM card, messaging, server) so our pricing model logically reflects our cost model
We ship orders inside of Canada with CanadaPost and to the US with DHL. <strong>Please expect a text message from DHL if you are an American location</strong>; they’re looking for your tax ID number and will charge tariffs.
Awesome, let's change the wording for your installation. Please feel free to email us at <a href="clientsupport@brave.coop">clientsupport@brave.coop</a>.
Por supuesto, no dude en volver a reservar una orientación en cualquier momento. Además, las preguntas directas son absolutamente bienvenidos, y tenemos estos videos de uso del sensor / respuesta, el uso del botón, y están disponibles para responder a cualquier pregunta.
BRAVE devices use a SIM card to send messages. A simple way to test for connectivity is with a cellphone: if your cellphone has at least two bars of reception, our devices will work in your space. This is true for both the individual location of a sensor as well as a button hub.<br>A strong cellular signal is required. If there are signal issues, Brave can send a test device to determine connectivity feasibility.
Hemos liberado 2422 botones.
El concentrador debe conectarse a una toma de corriente y recibe alimentación estándar. Dependiendo de la distribución del edificio, es posible que se necesite más de un concentrador para cubrir todo el recinto. Este concentrador puede guardarse en un lugar público o privado.
Los concentradores BRAVE utilizan una tarjeta SIM para enviar mensajes y no necesitan acceso wifi. Una forma sencilla de comprobar la conectividad es con un teléfono móvil: si tu móvil tiene al menos dos barras de recepción, nuestros botones y concentradores funcionarán en tu espacio.
Nuestras instalaciones más exitosas utilizan velcro de alta resistencia para fijar los botones en un lugar específico.
Los contactos de la puerta funcionan con pilas CR2032 y se fijan con superglue, tornillos o las tiras 3M incluidas. Vienen en dos mitades: una que va en la puerta y otra que va en el marco de la puerta. Recomendamos encarecidamente colocarlos en la parte superior exterior de las casetas para reducir cualquier posibilidad de manipulación.
Los sensores BRAVE utilizan una tarjeta SIM para enviar mensajes y no necesitan acceso wifi. Una forma sencilla de comprobar la conectividad es con un teléfono móvil: si tu móvil tiene al menos dos barras de recepción, nuestros sensores funcionarán en tu espacio.
BRAVE does NOT install sensors. We ship them to you with extensive documentation, including a <a href="https://drive.google.com/file/d/13jRQ59bYQgCjg1_5fI-8y_pKWr9ryKvR/view">user manual</a>, <a href="https://drive.google.com/file/d/1XWYI4O9f8d1Sa60gqLiiadLo_etbyJX1/view">installation guide</>, <a href="https://drive.google.com/file/d/1mukh6alr9cEFFA1WSnOZZQ0yE672Ko5U/view">technical specification sheet</a> for an electrician, <a href="https://www.youtube.com/watch?v=hKoW-WpxIhY">videos</a>, and <a href="tel:+18338332100">an active support phone line</a>. We rely on your facility to get an electrician as BRAVE devices are across North America. The current average cost we see per installation is $300-700. Your electrician is also welcome to book a call with our technicians by emailing <a href="mailto:clientsupport@brave.coop">clientsupport@brave.coop</a>.
Phone numbers for responders can be added, removed, or rearranged by emailing <a href="mailto:clientsupport@brave.coop?subject=Request to add or remove phone responders">clientsupport@brave.coop</a>.<br> Email address for responders on the Teams alert channel can be invited or removed by emailing <a href="mailto:dev@brave.coop?subject=Request to add or remove people from Teams channel">dev@brave.coop</a>.
Often, yes. Many clients have secured grants for overdose response, community safety, or public health to cover BRAVE installations. We can help you provide use cases to your facility, provide references from similar organizations in your region and share research resources to support your application. <br><br>We know funding applications take time; happy to support you every step of the way.
Absolutely. We have a number of posters available for <a href="https://www.brave.coop/knowledge-center/client-and-installation-guides">download here</a>, and also strongly encourage you to invite community members, peer advocates, residents, etc., to join us. Everyone on the same team is what makes Brave so effective.
As soon as your devices are shipped, expect a thorough email from us with all of your relevant installation guides, next steps and contact information to book calibrations and staff onboarding, and a tracking number.<br>You can also expect us to communicate any delays, should they occur.
Hemos liberado 669 sensores.
Brave no controla las conexiones a Internet, el servicio celular, la electricidad, el envío, o la fiabilidad de los proveedores. Aunque se hacen esfuerzos para notificar a los usuarios de tiempo de inactividad o retrasos, Brave no garantiza el tiempo de actividad del servicio o plazos de resolución específicos.
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